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JMZ Computers Frequently Asked Questions
Why don't you accept credit card
payment directly on your website?
What payment methods do you
accept?
What is B-PAY?
How do I cancel my order?
Who will deliver my
products?
When will I receive my order?
What should I do when I receive my
goods?
How do I return faulty goods?
What if this isn’t what I ordered?
How can I get help with my products?
About JMZ Computers
JMZ Computers, formerly
trading as JMZ electronics, was
established in 1993. Over past
eight years, we have provided the Sydney Northern Beaches area with
thousands of computer
products and related services. Now, with the
world-class EBOS
online shopping facility, we aim to become the most
efficient
operator in Australia, offering you a vast range of computer
products at extremely competitive prices. We also offer the most
secure way for you to puchase over the inernet. In fact, with the
B-pay system
we
use, you can make a payment by credit card
while not revealing
your
credit card information to us.
We wish you happy shopping with
us! |
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Q: Why don't you accept credit card
payment directly on your website?
A: We do not accept credit card payment directly on our website because we
want to give you
extra security by asking you not to reveal your credit card information to
us. However, you
can use your credit card to make a payment through the BPay system we
provide.
Q:
What payment methods do you accept?
A: Jmz computers accepts several different methods,
credit card (through BPay), cheque, bank cheque, money order and direct
deposit.
Q:What is B-PAY?
A.BPAY is Australia's first centralised electronic bill payment service.
BPAY is a special feature of phone and internet banking requiring
customers
to make just one call to their financial institution to pay virtually all
of their bills.
And they can be provided with the choice of paying you from their credit
card, savings or cheque
accounts.
Q:How do I cancel my order?
A: DO NOT OPEN the product packaging.
If you decide that you no longer require what you ordered, please Email
returns@jmz.com.au.
We will cancel any order before it has left our warehouse with no
cancellation fee
(not including software licenses). If the order has left our warehouse,
you may return a product within 14 days of receipt if it has not been
opened and is in
resale condition subject to a 15% restocking fee.
Q:Who will deliver my products?
A:For interstate orders we use AustraliaPost.
For Sydney Metropolitan Area orders we use Courier Please.
Q:When will I receive my order?
A: We usualy ship the good in 24 hours after we recieve
your payment.
Q:What should I do when I receive my goods?
A: When you receive your order, check the product packaging BEFORE
OPENING:
1. Check that you have received all the products that you ordered
2. Check that it is the product that you wanted
3. Check that it meets your system requirements.
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Q:How do I return faulty goods?
A: If you feel that your parcel has arrived in less than acceptable
condition
or appears to have been opened, please email returns@jmz.com.au as soon as
possible
after receiving the order. If your product has arrived faulty, then your
product can be
exchanged with Jmz.com.au, within 14 days.In these circumstances E-Store
will pay for the
cost of returning the goods to JMZ computers.
Q:What if this isn’t what I ordered?
A: If you receive an item you did not order, please DO NOT OPEN the
product packaging. Contact JMZ Computers immediately and we will organise
the return and replacement of the item.
Q:How can I get help with my products?
A: For any of your post purchase help you can call our Customer Service
Team on 9905 2508 or email us at help@jmz.com.au.
If our Team is unable to help you, contact the manufacturor.
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